Privacy Policy
Clare Chambers Counselling & Psychotherapy
At Clare Chambers Counselling & Psychotherapy, your privacy is respected and protected. This Privacy Policy explains how personal information is collected, used, stored, and safeguarded when you visit this website or contact the practice.
By using this website, you agree to the practices described in this Privacy Policy.
Information Collected
Information may be collected when you:
- Complete a contact form
- Send an email enquiry
- Request information about counselling or psychotherapy services
- Schedule or enquire about appointments
The information collected may include:
- Your name
- Email address
- Telephone number (if provided)
- Information you choose to share in your message
In addition, certain technical information may be collected automatically, such as:
- IP address
- Browser type
- Device information
- Website pages visited
- Usage and performance data
How Your Information Is Used
Personal information is used to:
- Respond to enquiries and messages
- Arrange appointments and consultations
- Provide information about available services
- Maintain communication regarding your enquiry
- Improve website functionality and user experience
- Protect website security
- Comply with legal and professional obligations
Your information will never be sold, rented, or shared for marketing purposes.
Confidentiality
Confidentiality is a fundamental part of counselling and psychotherapy practice.
Please note that submitting a message through this website does not establish a therapeutic relationship.
If you choose to begin counselling or psychotherapy services, detailed information regarding confidentiality, data handling, and professional obligations will be provided before therapy begins.
Contact Forms and Email Communication
Information submitted through contact forms or email is used solely for the purpose of responding to your enquiry.
While reasonable measures are taken to protect communications, email and online contact forms should not be considered completely secure methods for transmitting highly sensitive information.
Cookies
This website may use cookies to improve user experience and website performance.
Cookies may be used to:
- Remember website preferences
- Improve functionality
- Monitor website usage
- Support analytics services
You may disable cookies through your browser settings if you prefer.
Website Analytics
This website may use analytics services to understand how visitors use the website.
Analytics data is generally collected in an aggregated and anonymised format and helps improve website performance, accessibility, and user experience.
Data Storage and Security
Appropriate technical and organisational measures are implemented to protect personal information from unauthorised access, disclosure, alteration, or loss.
Although every effort is made to maintain secure systems, no method of online transmission or electronic storage can be guaranteed to be completely secure.
Third-Party Service Providers
Trusted third-party providers may be used to support website operations, including:
- Website hosting services
- Email providers
- Security services
- Analytics services
These providers only process information as necessary to perform their services and are expected to maintain appropriate security standards.
Data Retention
Personal information is retained only for as long as necessary to:
- Respond to enquiries
- Manage communications
- Meet legal, regulatory, or professional obligations
Information that is no longer required will be securely deleted or anonymised where appropriate.
Your Rights
Subject to applicable privacy laws, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of personal information
- Restrict or object to certain processing activities
- Withdraw consent where applicable
Requests relating to personal information can be submitted using the contact details below.
External Links
This website may contain links to external websites for informational purposes.
Clare Chambers Counselling & Psychotherapy is not responsible for the content, privacy practices, or security of third-party websites. Visitors are encouraged to review the privacy policies of any external websites they visit.
Changes to This Privacy Policy
This Privacy Policy may be updated periodically to reflect changes in legal requirements, professional standards, or website practices.
The most current version will always be available on this page.
Contact Information
If you have any questions about this Privacy Policy or how your personal information is handled, please contact:
Clare Chambers Counselling & Psychotherapy
Location: Hastings, East Sussex, United Kingdom